The Science of Service Systems
Bestellen bei:
Zu diesem Buch gibt es noch keine Kurzmeinung. Hilf anderen Lesern, indem du das Buch bewertest und eine Kurzmeinung oder Rezension veröffentlichst.
Auf der Suche nach deinem neuen Lieblingsbuch? Melde dich bei LovelyBooks an, entdecke neuen Lesestoff und aufregende Buchaktionen.
Inhaltsangabe
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.
The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Buchdetails
Aktuelle Ausgabe
ISBN:9781461428688
Sprache:Englisch
Ausgabe:Taschenbuch
Umfang:360 Seiten
Verlag:Springer US
Erscheinungsdatum:28.05.2013
Rezensionen und Bewertungen
Neu
0 Sterne
Sortieren:
Gespräche aus der Community zum Buch
Neu
Starte mit "Neu" die erste Leserunde, Buchverlosung oder das erste Thema.